To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behaviour or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
The technical storage or access that is used exclusively for statistical purposes.
The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
Login
Cart
Helpline: 
Recite
I recently set up online banking with my bank. I achieved it but only after nearly having a nervous breakdown.
It went like this:
First phoned and was sent an allocation code in the post which arrived a week later.
Phoned again, passed to someone to quote my allocation code. All fine so far.
Then transferred to another person to receive a customer number but transfer broke down.
Phoned again, first put through to allocation number man again, then transferred to customer number man. All good this time.
Then transferred to someone to give my chosen password. My password is a well known place name, I use it all the time (naughty me but at least I can remember it!).
Then transferred to an automatic response to key in my pin number. Then everything complete. Time taken so far – 30 minutes.
So on to the digital banking website to do my first transaction with the RBS.
Key in customer number. OK.
Key in first, third and fourth numbers of pin number. OK
Key in second, third and eighth letters of password.
Sorry password not accepted in red letters. Oh, I think must have miscounted the letters, try again.
This time the first, fourth and seventh letters required. Red letters come up again, password not accepted.
So I write out my password and number all the letters and try for a third time. But this time I am locked out.
I phone again but even the person in RBS cannot get into my account and my explanations that the person I gave my password to originally clearly cannot spell, fell on deaf ears.
I had to start again and wait for a new allocation number to arrive in the post a week later. Then went through the whole process again only this time I spelt out my password letter by letter.
Moral of the story: always spell out words on the phone, the person listening might be dyslexic.
From frustrated bank customer.